Refund policy

Return & Refund Policy

Last updated: October 26, 2026

At Nazarya, we want you to love what you ordered. If something isn’t right, we’ll make it right. This policy applies to orders delivered within Pakistan.

At a Glance

7 days from delivery to request a return or exchange
5-7 working days to process an approved refund
Free resolution for damaged, defective or incorrect items
Change of mind? Returns are accepted for unused items in original condition

1. Return Window

You can request a return or exchange within 7 days of receiving your order.

To qualify, your item should be unused, in its original condition, and returned with its original packaging and any included accessories.

2. When You Can Request a Return

You received a damaged or defective product.
You received the wrong item.
An item is missing from your order.
You changed your mind (see Section 3).
A return or refund is required by applicable law.

All requests are reviewed and verified before approval.

3. Change-of-Mind Returns

Changed your mind? Request a return within 7 days of delivery. The product must be unused, in original condition, and returned with its packaging and accessories.

Items that have been used, altered, damaged or mishandled may not qualify. Any return shipping charges will be communicated to you before the return is finalized.

4. Items We Can’t Accept Back

Unless required by law or approved by us, the following may not qualify:

Products used, altered or damaged after delivery
Products damaged through misuse, improper handling or accidents after delivery
Products missing essential components or accessories
Products clearly marked as non-returnable before purchase

5. How to Request a Return

Step 1. Contact us within 7 days of delivery by email or WhatsApp.

Step 2. Share the details:

Your order number
Your name and contact details
The reason for your return
Clear photos or videos of the product, if relevant

Step 3. Wait for our instructions before sending anything back. Returns sent without prior coordination may take longer to process.

📧 Email: nazarya.info@gmail.com
💬 Phone / WhatsApp: +92 346 3127996

6. Damaged, Defective or Incorrect Items

Depending on the situation and stock availability, we’ll offer a replacement, refund or another suitable resolution. For verified issues, we’ll arrange the return and will not charge you return costs contrary to applicable law.

7. Refunds

Once your return is approved and any required inspection is complete, we’ll confirm your refund arrangement. Approved refunds are generally processed within 5-7 working days. The time it takes to reach you may vary by payment method or bank.

Cash on Delivery (COD): Refunds are issued by bank transfer or another mutually agreed method. We’ll ask for the details needed to process it securely.
Bank transfer payments: Refunds are returned by bank transfer or another mutually agreed method.

Please double-check the details you give us, as errors can cause delays.

8. Return Shipping Costs

Situation	Who covers shipping
Damaged, defective or incorrect product	We’ll arrange it. No costs contrary to applicable law.
Change of mind	You may be responsible, communicated before the return is finalized.
Other approved returns	Communicated when your request is reviewed.

9. Exchanges

Request an exchange within 7 days of delivery, subject to product condition, eligibility and availability. If your preferred replacement is out of stock, we’ll offer a suitable alternative or a refund.

10. Order Cancellations

Contact us as soon as possible. Cancellation is generally possible before dispatch. Once your order has shipped, please follow the return process instead. Approved refunds on prepaid orders are handled under this policy and applicable law.